FAQ

Requests placed 6:00 AM–12:00 AM PST are typically confirmed within minutes. Outside those hours, submit in advance and we’ll prioritize it when we open.

No. Rides are lien-covered with attorney approval. Clients never pay upfront.

Lien Rides is proud to serve all 50 states.

Yes. Firms can monitor ride status in real time - from scheduling, to driver en route, to client drop-off.

We offer Standard Car Transportation, wheelchair and gurney transportation, and post-surgical rides all lien-based.

With a Flexible Ride, the client receives a request link and can book a ride whenever they’re ready. With a Scheduled Ride, the ride is reserved for a specific time and arrives automatically, clients cannot request it at a different time.

Yes. Our platform provides complete ride logs, searchable and filterable by client or case.

You can choose Attorney-Controlled rides, requested and scheduled by your team, or Client-Requested rides, where the client initiates the request but it requires your approval.

A Standard Car Transportation is a ride in a regular sedan or SUV for clients who do not require special equipment like wheelchair ramps or gurneys. It’s ideal for medical appointments, pharmacy trips, and evaluations.

Yes. Standard car rides can be set up as flexible, one-time requests or recurring appointments to ensure clients never miss care.

For Standard Car Transportation, rides can usually be requested same day. If you submit a request between 6:00 AM and 12:00 AM PST, we’ll typically confirm it within 5 minutes. If you need a ride outside those hours, we recommend providing advance notice so we can schedule your transportation without delay.

Wheelchair transportation uses ADA-compliant vans equipped with ramps or lifts and securements to safely accommodate manual and power wheelchairs.

Yes. All Lien Rides wheelchair drivers are vetted, insured, and trained to safely operate accessible vehicles and handle mobility equipment.

Yes. Attorneys can authorize single rides or recurring wheelchair trips for ongoing therapy, rehab, or specialist visits.

We ask for at least 48 hours’ notice when scheduling wheelchair transportation. This ensures we can dispatch an ADA-compliant vehicle with ramps or lifts and a trained, insured driver who can safely assist with your wheelchair.

Gurney transportation is designed for clients who must remain reclined during travel due to serious injuries, spine conditions, or post-surgical restrictions.

No. Gurney transport is non-emergency and used for scheduled medical visits. It offers a reclined stretcher ride without emergency medical personnel or equipment.

Gurney rides must be scheduled at least 48 hours in advance. This allows us to reserve a specialized stretcher-equipped vehicle and assign trained staff to handle the transport safely and comfortably.

post-surgical transportation is designed for clients who have undergone surgery and require specialized equipment or assistance during travel.

No. post-surgical transport is non-emergency and used for scheduled medical visits. It offers a specialized vehicle equipped with medical equipment and trained staff to handle the transport safely and comfortably.

post-surgical rides must be scheduled at least 48 hours in advance. This allows us to reserve a specialized vehicle equipped with medical equipment and assign trained staff to handle the transport safely and comfortably.

Lien Rides ensures you stay compliant by operating entirely on a lien basis. Since California attorneys are not allowed to advance personal or living expenses for clients, our service provides a compliant alternative.

No. Lien Rides only gets paid if the case resolves successfully. If there’s no recovery, there is no obligation to pay.

All ride requests are submitted online directly through our platform.

Yes. Your authorized staff can request rides for clients through the platform with full oversight and control.

Yes, both the firm and the client will need to sign a lien agreement.

We generate a detailed invoice for every ride, which you can use for demand packages, liens, or internal records.

Ride costs are determined by several factors, including distance, time, and type of vehicle required.

You are billed per ride. There are no setup fees or monthly commitments.

Yes, we are flexible in working with attorneys to ensure fair lien reductions when appropriate.

Yes, all Lien Rides trips are completed by licensed and insured drivers.