Terms of Service

Last Updated: November 5, 2025

These Terms of Service (the “Agreement”) are a legally binding agreement between you and BE & ME LLC, including its parents, subsidiaries, affiliates, representatives, officers, DBAs, and directors (“Lien Rides,” “we,” “us,” or “our”), governing your access to and use of Lien Rides applications, websites, technology, tools, and platform (collectively, the “Platform”).

PLEASE READ CAREFULLY: THIS AGREEMENT INCLUDES A BINDING ARBITRATION PROVISION, A CLASS ACTION WAIVER, AND LIMITATIONS OF LIABILITY (SEE SECTION 17). BY ACCESSING OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE PLATFORM.

This Agreement applies to all users of the Platform, including:

Firms: Law firms and their authorized staff using the Platform to arrange transportation for clients
Clients: Individuals who receive transportation arranged through the Platform
Organizations: Insurers, healthcare entities, or other third parties with approved access

Use of the Platform is also subject to our Privacy Policy (incorporated by reference). By using the Platform, you agree to comply with our Community Guidelines.

1. The Platform & Services

1.1 What Lien Rides Does

Lien Rides is a coordination and billing platform that arranges non-medical and post-surgical transportation for personal injury clients on a lien basis, typically billed against settlement proceeds (subject to a signed lien agreement by the client and law firm). Lien Rides is not a transportation carrier and does not own or operate vehicles. Services are available in all 49 U.S. states (excluding New York), with special compliance for California ethics rules.

1.2 Provider Network & Service Types

Transportation is fulfilled by a network of independent third-party providers (the “Providers”) such as:

Licensed non-emergency medical transportation (NEMT) providers
Wheelchair and gurney transport operators
Rideshare services (e.g., Uber, Lyft, or others at our discretion)

Service types (availability varies by market):

Standard Car Service – fulfilled via rideshare or other transport partners
Wheelchair Transportation – vehicles equipped for mobility assistance
Gurney/Stretcher Transport – for clients requiring specialized handling
Post-Surgical Transportation – for approved recovery-related travel
Other Case-Related Transport – as mutually agreed for case logistics

You authorize Lien Rides to match or re-match you with Providers based on availability, location, and compliance needs. Lien Rides may cancel matches at its discretion.

1.3 Separate Ride Agreements

Each ride creates a separate agreement between the Client (and Firm, if payor) and the Provider. Lien Rides only facilitates the coordination and lien documentation—it is not a party to the transport.

1.4 Supplemental Agreements

Some services (e.g., gurney or post-surgical) may require additional agreements. These govern when in conflict. All services are lien-based, with no upfront payments, in compliance with state lien and ethics laws.

2. Modifications

We may update this Agreement at any time. Continued use after updates constitutes acceptance. Material changes will be communicated through the Platform or by email.

3. Eligibility & Accounts

You must be 18 years or older to use the Platform. You’re responsible for all activity under your account and for keeping your information accurate. Law firms may authorize staff to act on their behalf. Unaccompanied minors are not eligible for transport unless explicitly approved in writing.

4. Community Standards & Conduct

You agree not to:

Violate laws, third-party rights, or misrepresent information
Harass, discriminate, or engage in unsafe behavior
Circumvent safety or lien protocols
Request transport for unaccompanied goods or minors
Reverse engineer or exploit the Platform

Violations may result in suspension or termination.

5. Lien Model & Billing

5.1 Lien Structure

Services are billed under a Lien Agreement signed by the Client and Firm, authorizing payment from settlement proceeds. Lien Rides facilitates documentation but does not guarantee recovery.

5.2 Cancellations & No-Shows

Cancel within designated windows to avoid record impacts. Late cancellations may affect Provider availability.

5.3 Payment Processing

Handled via third-party processors; no cash payments.

5.4 No Refunds

Lien-based obligations are non-refundable except where required by law.

6. California Rule 1.8.5 & Attorney Responsibility

Lien Rides is structured to help firms comply with California Rule of Professional Conduct 1.8.5, which prohibits certain financial assistance to clients. Each firm remains responsible for determining necessity, client consent, and compliance.

7. Provider Network, Safety & Accessibility

Providers are independent contractors, not employees. They must maintain valid licenses, insurance, and ADA compliance. We do not provide medical care—call 911 in emergencies.

By using the Platform, you consent to receive communications (email, SMS, phone, push notifications) for operations and billing. Promotional messages can be opted out from at any time.

9. Your Content & License

You retain ownership of any data or materials you provide but grant Lien Rides a non-exclusive license to use them for operations, analytics, and improvement.

10. Intellectual Property

All Platform content, trademarks, and software belong to Lien Rides or its licensors. Feedback you provide may be used freely without compensation.

11. Disclaimers

The Platform and Services are provided “as is.” We make no guarantees about Provider performance, timing, or availability. We are not responsible for losses, delays, or third-party actions.

Important: Lien Rides is not a transportation carrier, common carrier, or medical provider.

12. Indemnity

You agree to indemnify and hold harmless Lien Rides and its affiliates against all claims, damages, or expenses arising from your use of the Platform or breach of this Agreement.

13. Limitation of Liability

To the fullest extent permitted by law, our liability is limited to the amount invoiced for the relevant ride(s) in the three months preceding the event.

14. Term, Suspension & Termination

We may suspend or terminate your access for safety, fraud, or policy violations. You may close your account anytime, subject to active lien obligations.

15. Confidentiality & HIPAA Protections

User and client information must be handled confidentially. Any potential PHI (Protected Health Information) must be safeguarded according to privacy laws and internal policy.

16. Dispute Resolution & Arbitration

Disputes are resolved via binding arbitration under the U.S. Federal Arbitration Act (FAA), administered by the American Arbitration Association (AAA). Class or collective actions are waived. Opt-out within 30 days by emailing contact@lienrides.com.

17. Choice of Law & Venue

Except as otherwise required by arbitration law, this Agreement is governed by California law, with disputes handled in Los Angeles County, CA.

18. Third-Party Services

The Platform may use third-party integrations (e.g., Uber, Stripe, Google Maps). Each service is subject to its own terms and privacy policies.

19. General Provisions

Assignment: You may not transfer rights without consent.
Entire Agreement: Supersedes all prior agreements.
Severability: Invalid terms do not affect the rest.
Force Majeure: Not liable for uncontrollable events (e.g., natural disasters, pandemics).
Contact: contact@lienrides.com

20. Relationship with Lien Rides

Providers operate as independent contractors — not employees, partners, or agents. They maintain full control over schedules, vehicles, and service acceptance.

Questions? 📧 contact@lienrides.com 📍 BE & ME LLC DBA Lien Rides 15233 Ventura Blvd, Suite 500-7778, Sherman Oaks, CA 91403

Terms Conditions